Refund Policy

1. Cancellation by you

• More than 48 hours before pickup: we refund the full amount paid minus a non-refundable 13 %. That share covers Costa Rica's VAT and the card processing fees, which are not returned to us by the payment provider.
• Less than 48 hours before pickup: no refund. By then the vehicle, driver and route have been reserved for you and cannot be reassigned.
• No-show: if nobody is at the pickup point within 30 minutes of the scheduled time and we cannot reach you by phone, WhatsApp or email, the transfer is treated as completed and is not refundable.

2. How to cancel

Send your cancellation in writing to reservations@rutapacifico.com or by WhatsApp to +506 7080-5578, quoting your confirmation code. The cancellation takes effect on the date and time we receive it.

3. How refunds are paid

Approved refunds go back to the card used for payment. We start the refund as soon as it is approved, normally within 24 hours, and send you an email confirmation. The money usually appears on your statement within 5 to 10 business days, depending on your bank.

4. Changes instead of cancellation

If you need a different date, time or pickup point rather than a cancellation, write to us. Changes requested at least 24 hours before pickup are free, subject to availability. Within 24 hours we do what we can, but a change is not guaranteed.

5. Flight delays and cancellations

A delayed flight never costs you anything: we track it and the driver adjusts. If your flight is cancelled, tell us as soon as you know and we will move the transfer to your new arrival. If no new date works, the cancellation rules above apply from the time we receive your message.

6. Cancellation by us

If we cancel a transfer for a reason on our side, such as a vehicle problem or a scheduling error, you receive a full refund within 5 business days or, if you prefer, a replacement service of equal value.

7. Events beyond anyone's control

If a transfer cannot be operated because of a natural event, a road closure or a government restriction, we will reschedule it with you at no extra cost. If rescheduling is not possible, we refund the amount paid minus any costs we have already incurred and cannot recover.

8. Disputes and chargebacks

Before opening a chargeback with your bank, please write to us so we can look into it and resolve it directly. Chargebacks that are not justified may be contested with the booking record, the confirmation email and proof that the service was provided.

9. Questions

Anything about refunds can be sent to reservations@rutapacifico.com or WhatsApp +506 7080-5578.