Terms & Conditions

1. Who we are

Ruta Pacifico is a Costa Rican tourism transport operator licensed by the Costa Rican Tourism Board (ICT licence #4121-2025), based in Liberia, Guanacaste. You can reach us at reservations@rutapacifico.com or WhatsApp +506 7080-5578.

2. Services

We provide private, door-to-door shuttle transfers from Liberia International Airport (LIR), San José International Airport (SJO), and between beaches, towns and destinations in Costa Rica. Every transfer is for your group only. Vehicles are driven by licensed drivers and insured as Costa Rican law requires.

3. Bookings and confirmation

• When you book online you receive a reservation email with a confirmation code. Shortly afterwards we send a secure payment link. The booking is final once payment has been received.
• Prices are quoted in United States dollars, per vehicle, and include Costa Rica's 13 % VAT, tolls, fuel, the driver, flight tracking and child seats. There is no per-person charge and no surcharge for night, holiday or airport pickups.
• You are responsible for giving us accurate pickup details: address or hotel, flight number, date and time, and the number of passengers and bags. Delays or missed pickups caused by incorrect details may lead to additional charges or loss of the service.

4. Payment

Payment is by credit or debit card through a secure payment link processed by our card payment provider. Card details are entered on the provider's own PCI-compliant page; we never see or store full card numbers. By paying you authorise us to charge the total shown, in United States dollars.

5. Cancellations and refunds

Full details are in our Refund Policy. In short: cancellations made at least 48 hours before the scheduled pickup are refunded in full minus a non-refundable 13 % that covers VAT and payment processing. Cancellations made less than 48 hours before pickup, no-shows and unused services are not refundable.

6. Changes requested by you

Changes to the date, time or pickup location are subject to availability and should be requested by email or WhatsApp at least 24 hours before pickup. We do our best to accommodate later requests but cannot guarantee them. Requests within 24 hours should also be sent by WhatsApp to +506 7080-5578 so we see them in time.

7. Flight delays

We track every arriving flight and adjust the pickup to the actual landing time at no charge. If your flight is cancelled or rerouted, contact us as soon as you know and we will rebook the transfer for the new arrival wherever we can.

8. Changes or cancellation by us

In rare cases such as a vehicle breakdown, a road closure, a natural event or other circumstances beyond our control, we may need to reschedule or cancel a transfer. If we cancel, you receive a full refund or, if you prefer, a replacement service of equal value.

9. Liability

Our liability is limited to the amount paid for the transfer in question. We are not responsible for missed flights or connections, or for losses caused by traffic, weather, road conditions or events outside our reasonable control. We recommend that every traveller carries personal travel insurance.

10. Conduct in the vehicle

Smoking, illegal substances and behaviour that puts the driver or other passengers at risk are not permitted. The driver may refuse or end the service if a passenger's conduct compromises safety, and no refund is issued in that case.

11. Children and child seats

Costa Rican law requires an appropriate restraint for every minor. Child seats and boosters are included at no charge; tell us the age of each child when you book so the right seat is installed before pickup.

12. Luggage

Each vehicle has a stated luggage capacity. If you are travelling with more bags, surfboards or oversized items than usual, let us know when you book so we can assign a suitable vehicle. Luggage that cannot be carried safely in the assigned vehicle may not be transported.

13. Governing law

These terms are governed by the laws of the Republic of Costa Rica. Any dispute will be resolved before the competent courts of Costa Rica.

14. Contact

Questions about these terms can be sent to reservations@rutapacifico.com or WhatsApp +506 7080-5578.